2012考研報道：考后首發(fā)2012年考研真題及答案解析

　　考研英語寫作投訴信又可稱為抱怨信，其主要目的是表達寫信人對于某一情況的不滿。人們在生活中經(jīng)常會遇到一些不愉快的事情，比如消費利益受損、正常生活和工作受到干擾等等，有時寫封投訴信不失為一個解決辦法。

　　投訴信通常包括以下幾個方面的內(nèi)容：說明投訴的原因并表示遺憾;實事求是地闡述問題發(fā)生的經(jīng)過，切忌夸大其詞;指出問題引起的后果;提出批評及處理意見，或敦促對方采取措施，或提出所希望的賠償以及補救方式。

　　投訴信的寫作策略：說明投訴問題——描述具體情況——期待解決方案。

　　注意事項：寫投訴信時語氣要冷靜、鄭重、克制，不必過于禮貌。但也要就事論事，不能進行人身攻擊。同時，在描述問題時盡量采用被動句式，使描述更加客觀合理。

　　投訴信開頭常用句式和套話： �r

　　I am writing to complain about/that...

　　I am writing to make a complaint about...

　　I am writing to express my concern/dissatisfaction/disappointment about...

　　I feel bad/sorry to trouble you but I am afraid I have to make a complaint about...

　　I am most reluctant to complain, but...

　　I am writhing to advise you that I find...unsatisfactory.

　　I wish to draw your attention to the problem/fault...that I bought...

　　It is with great reluctance that I must inform you that...

　　投訴信結(jié)尾常用句式和套話： �r

　　I trust you will take my complains seriously and...

　　I will appreciate it very much if you could...

　　I would be perfectly satisfied if you can kindly...

　　I understand you will give immediate attention to this matter.

　　I would like to have this matter settled by the end of...

　　Frankly speaking, I am not prepared to put up with the situation any more.

　　I must have you fully understand that without a satisfying solution, I will reserve my right to take legal action.

　　I would be grateful if you could...

　　I would appreciate it if you could...

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