1.投訴信(Letter of Complaints)

　投訴信是針對某件不快樂的事情向責任人提出的投訴、抱怨等的信件，其寫作要點如下：

　(1) 首段開門見山指明所投訴的具體事件。

　(2) 接著將問題清晰、簡潔、公正地描述出來，指出事件給你帶來的不便。

　(3) 感謝對方關(guān)注你的投訴，清楚地表明你想如何得到解決，并期待對方盡早解決問題。

　【例文1】

　Directions:

　Suppose you have been cheated by an advertisement in a magazine; write a letter of about 100 words to the government officer complaining about the bad effort the ad brought to you.

　Dear Gentlemen,

　Enclosed is an ad which appeared in a magazine for a device which support to cure back problems.

　Four months ago I mailed the money that ordered and soon received the device and instruction for its use. My mother followed these instructions to the letter. Not only did her back pain persist, but in soon began to worsen. After a month she stopped using the device and made an appointment with her doctor. “These devices are worthless,” he said, told the conpany of my experience, and asked for a refund. They didn�餿 even respond.

　I wrote to the company, and told them of my mother�餾 great pain to learn my lesson. I would hope that you could do something to put a stop to these deceptive ads and the continuing exploitation of other backache sufferers.

　Sincerely yours,

　Frank Smith

　【例文2】

　Directions:

　Suppose you met a rude salesperson in a supermarket. Write to the sales manager of the supermarket to show your complaints.

　Dear Sales Manager,

　This letter is a complaint concerning the actions of your salespersons. On Thursday, May 2, 2004, around 3 p.m., I went to your store to look for an outfit. When I asked an available salesperson, Ms. Maria Johnson, for help in finding my size, she informed me that she was busy and that I would have to find it myself. I explained that the reason I came to her was because I couldn�餿 find it. She then said in a rude tone that if I couldn�餿 find it, it means that the store did not have it, and that I needed to look somewhere else.

　I felt that Ms. Johnson was rude and unnecessarily curt with me. If she could have simply and politely told me that she would be able to help me in moment. I hope that you will confront Ms. Johnson about her behavior. I shop frequently at your store and I look forward to a more pleasurable shopping experience next time.

　Sincerely Yours,

　Julia Taylor

　I�餸 writing to you because I need to complain to you about...

　寫這封信是想向你投訴……

　I�餸 sorry to point out the defect in the...

　對不起我得指出……的毛病。

　We wish to make the following complaint to you and hope you can do something about it.

　我們想向你們投訴以下問題，希望你們能予以解決。

　I was shocked to find...purchased on...at...by us didn�餿 function well.

　我驚訝地發(fā)現(xiàn)，我們……日在……地購買的……不好用。

　I would appreciate it very much if you could give me the refund.

　如能退款，不勝感激。

　I strongly insist that you change...as soon as possible.

　我強烈要求盡快換……

　I am most reluctant to complain, but...

　我非常不愿意投訴，但……

　One annoying aspect of your service is...

　你們的服務(wù)項目中一個令人不滿的地方是……

　I have been pleased with your services for years, but now I feel very disappointed.

　多年來我一直很滿意你們的服務(wù)，但現(xiàn)在我非常失望。

　I would like to draw your attention to the problem/fault...

　我想讓您知道這個問題/錯誤……

　I am writing to inform you that I find... unsatisfactory.

　我寫信是為了告訴你我發(fā)現(xiàn)……令人非常不滿意。

　I wish to express my dissatisfaction/disappointment about...

　我想表達我對……的不滿/失望。

　It would be highly appreciated if you could...

　如果你能……我將萬分感謝。

　I trust you will take my complaints seriously and...

　我相信你會認真對待我的投訴，并且……

　I hope you will give due attention to this matter.

　希望對此事你能給予足夠的重視。

　I would like to get this matter settled by the end of this month.

　我希望能在月底解決這事。

　I could not be more satisfied if you can kindly...

　如果你能……我將會非常滿意。

　I would appreciate it very much if you could...

　如果你能……我將非常感謝。

    2.咨詢信(Letter of Inquiry)

　咨詢信的主要目的是尋求所需的信息或幫助，其寫作要點如下：

　(1) 首先要表明寫作意圖，說明寫這封信是為了尋求什么樣的信息或幫助。

　(2) 接著提出所咨詢的具體問題，強調(diào)獲得這個信息對自己的重要性。

　(3) 向?qū)Ψ奖硎菊嬲\的感激，表達獲取信息的強烈愿望，提供聯(lián)系方式。

　【例文1】

　Directions:

　Suppose you are a store holder and want to purchase goods for Christmas sales. Write to a wholesaler to ask the detailed information of the available goods.

　You should write about 100 words. Do not sign your own name at the end of the letter. Use “George O. Justin” instead.

　Dear sir/Madam,

　Your advertisement in the latest edition of Buy Now caught my attention. I am particularly interested in your new line of gift merchandise. Since the Christmas season is near, we need to stock our inventory with items that will make appropriate gifts.

　Please send me your current holiday catalog of gift ideas, we are usually asked to stock items that worth $ 50 and under.

　We will also need to know your terms of payment, quantity prices, discount options and any special offers. We are also interested in how items will be shipped and the speed with which they can be delivered.

　Thank you for your assistance.

　Sincerely yours,

　George O.Justin

　I�餸 writing to you because I need to inquire you about...

　寫這封信是想向你咨詢……

　I�餸 sorry to bother you to inquire about...

　對不起打擾你向你詢問……

　Your advertisement in...caught my attention.

　貴方刊登在……上的廣告吸引了我的注意。

　I am particularly interested in...

　我對……十分感興趣。

　It would be highly appreciated if you could...

　如果你能……我將萬分感謝。

　I hope you will give due attention to this matter.

　希望對此事你能給予足夠的重視。

    3.道歉信(Letter of Apology)

　道歉信是因某事向某人致歉的信件。其寫作要點如下：

　(1) 首先點明對因何事向收信人致歉。

　(2) 說明道歉的具體原因，表明自己對待該事的態(tài)度，及深刻的歉意。

　(3) 比較后再次請求收信人的原諒。

　【例文1】

　Directions:

　Suppose that a friend of yours, Wei Fang, came to visit you from Shanghai business yesterday when you were out. Now you are required to write a letter:

　1) give your apology to her;

　2) indicate the reason why you broke the appointment;

　3) make another appointment with her.

　You should write about 100 words. Do not sign your own name at the end of the letter. Use “Zhang Hong” instead.

　Dear Wei Fang,

　I am very sorry that I was out when you came to see me yesterday afternoon. The fact is that I had an engagement with some friends and, ignorant of your visit, accompanied them to the cinema. Since those friends and I haven�餿 met each other for quite a long time, we went to a friend�餾 home after the film was over and talked a lot. Therefore I didn�餿 come back until nine o�餭lock in the evening. You must have been disappointed by my absence.

　I hope you will not leave the city this week. I will call on you on Friday afternoon at four o�餭lock. As this is the first time you come to Beijing, I will take you to some places of interest that may interest you if possible. Please wait for me in your hotel at the appointed time.

　Truly yours,

　Zhang Hong

　I would like to give you my apology for...

　對于……我向你道歉。

　Please accept my sincere apology for...

　請接受我關(guān)于……的真誠道歉。

　I am indeed very sorry for what I said/did, but believe I had no intention to hurt you.

　對于我說過的話、做過的事，我確實感到很抱歉。但請相信，我并非要故意傷害你。

　Let�餴s  not put a little misunderstanding between us.

　可別讓我們之間存在哪怕一點點的誤解。

　Please forgive me for a stupid choice of words.　請原諒我的用詞不當。

　I feel badly sorry about it and want you to know what happened.

　我為此感到非常內(nèi)疚，所以想讓你知道實情。

　Please allow me to say sorry again.

　請允許我再次表示歉意。

　Please accept my apologies for my oversight.

　請原諒我的疏忽。

　I sincerely hope you can accept my apologies and understand my situation.

　我真心希望你能理解我的處境，并接受我的道歉。

　Once again, I�餸 sorry for any inconvenience caused.

　再一次，我為所有的不便表示歉意。

　4.感謝信(Letter of Thanks)

　感謝信的主要目的是向收信人表明感激之情，其寫作要點如下：

　(1) 首先要表明寫作意圖，向?qū)Ψ奖硎菊\摯的謝意;

　(2) 簡要說明感謝的原因，語言要誠摯;

　(3) 官方感謝信須行文得體，非官方感謝信較隨意;

　(4) 結(jié)尾再次表明感激之情。

　【例文1】

　Directions:

　Suppose you�餽e a customer. After your shopping, you found yourself in trouble. The salesperson came and helped you. Write a letter to the manager to express your gratitude in about 100 words.

　Dear Mr.Wells,

　Our family has shopped at your supermarket for several years. The quality of the food has been consistently good, the prices reasonable, and the staff friendly and helpful.

　One of your employees is particularly outstanding, and I thought I�餯 drop you a line and say a word on his behalf.

　Freddy, who bags groceries and brings them out to the car, frequently goes out of his way to help. Yesterday he had finished loading my car and was heading back to the store. I tried to pull out but found myself stuck in the snow. When he heard my wheels spinning, Freddy came back and gave me a push. That certainly beat calling a tow truck!

　It�餾 nice to find someone these days who�餾 willing to go that extra mile to please a customer. That young man will go far in life.

　Truly yours,

　Frank Smith

　I am writing to express my thanks for...

　我寫這封信是為了表達我對……的謝意。

　Many thanks for your kind invitation.

　感謝你的邀請。

　Thanks a lot for your nice present.

　非常感謝你精美的禮物。

　Thank you ever so much for your warm wishes/greetings/compliments.

　非常感謝你溫馨的祝福/問候/祝賀。

　It's very kind of you to have us over.

　謝謝你邀請我們過去。

　We are indebted to you for your help.

　對于你們的幫助，我們表示深深的謝意。

　Thank you so much for the gift you sent me. It�餾 one of the most wonderful gifts I have ever got.

　非常感謝你給我寄來的禮物，這是我收到的比較好的禮物之一。

　I would like to take this opportunity to express my great appreciation for your timely help and assistance.

　我謹借此機會感謝您給予我們的及時幫助和支持。

　On behalf of my whole family, I would like to extend my sincere gratitude for...

　我謹代表我全家對……表示真誠的感激之情。

　Thanks again for your kind help.

　對你的幫助再次表示感謝。

　Nothing will be able to erase our wonderful memories, we will remember them forever.

　沒什么能抹掉我們美好的記憶，我們會永遠銘記在心。

　Please accept my thanks, now and always.

　請永遠記住我的謝意。

　Your help is very much appreciated by each of us.

　我們每一個人都非常感謝你。

　My true gratitude is beyond any word�餾 description.

　任何語言都不能表達我的真摯謝意。

　Thank you again from the bottom of my heart.

　再次由衷地表示感謝。